FAQ - Frequently Asked Questions

  • General Questions

      • How do I get started?
      • Just click the "Create Account" link on the top left hand corner of this website and fill out the required information. Once you complete the account creation process you can begin entering your property.
      • How do I find the serial number on my property?
      • Serial numbers can be found in a number of locations. It is sometimes on your purchase receipt, the packaging your item came in and also on the item itself. Some electronics store the serial number internally. The internet can be a great resource to assist you if you are having difficulty locating it.
      • Can I save details without a serial number?
      • Yes, however it is recommended that you include the serial number whenever possible. This is the best form of non-specialist unique identifications matching. A model or batch number may not be unique and is therefore not usually the best identifier. Where a serial number does not exist, jewelry for example, include anything which might help positively identify your property. This can include any manufacture or personal inscriptions, stone grading descriptions and pictures.
      • Do I have to be a Green Bay resident to use this website?
      • No. We are hoping you will share this with others regardless of where they reside.
      • Can I change or update my property once it’s entered?
      • Yes. simply log in and click on the manage my account tab.
  • Information Security

      • How secure is this website?
      • We take reasonable security measures to protect the security of your personal information. When you enter information we encrypt the transmission of that information or use SSL connections (Secure Socket Layer) technology. We will retain your information as long as your account is active or needed to provide you services. At any time you can instruct us to remove your information.
      • Who has access to my property information?
      • Only you. You create the username and password. Only those with this information can log in to your account.
      • What personal information of mine will I be required to share?
      • Your first name, last name, street address, city, state and email are required to create a SNAP account.
      • Will my property information be used for any other purposes?
      • No. This is simply being offered to help retrieve property information in the case it would ever be needed by you.
      • Can I search for a serial number?
      • No. You can access your item information only after you enter your personalized login and password. No one else that uses this website can see your item information.